Privacy Policy

Last Updated: July 8, 2026

TranceVape Canada (“TranceVape,” “we,” “us,” or “our”) operates the website trancevapecanada.com and our physical vape store locations across British Columbia. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our website or shopping in one of our stores, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you give us directly

• Name, email address, phone number, and mailing address when you place an order, sign up for our newsletter, or contact us
• Billing and shipping details when you make a purchase
• Age verification details, since our products are restricted to adults
• Any information you share through our contact form or in-store sign-up sheets

Information collected automatically

• IP address, browser type, device type, and pages visited
• Cookies and similar tracking technologies used to remember your preferences and understand how visitors use our site
• Approximate location based on IP address, used to show you the nearest store

Payment information

Payments are processed through a secure third-party payment gateway. We do not store your full credit card number on our servers. The payment processor collects and processes this information under its own privacy policy.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Verify your age before completing a purchase, as required by law
• Respond to questions submitted through our contact form
• Send order confirmations, shipping updates, and customer service messages
• Send marketing emails or promotions, only if you have opted in
• Improve our website, products, and in-store experience
• Detect and prevent fraud or misuse of our website

3. Age Restriction

Our products are intended for adults of legal age only. We do not knowingly collect personal information from anyone under the minimum legal age to purchase vape products in their province. If we learn that we have collected information from a minor, we will delete it.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Keep items in your cart as you browse
• Remember your login and preferences
• Measure site traffic and performance through analytics tools

You can disable cookies through your browser settings. Some features of the site may not work properly if cookies are turned off.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment processors, to complete transactions
• Shipping and delivery carriers, to fulfill orders
• Marketing and analytics platforms, to help us understand site performance
• Government or regulatory bodies, when required by law, such as age verification or product recall obligations
• Professional advisors, such as accountants or lawyers, when necessary for business purposes

Any third party we share information with is required to protect it and use it only for the purpose we specify.

6. Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law, such as tax and business record requirements.

7. Your Rights

Under Canadian privacy law, including PIPEDA and BC’s Personal Information Protection Act, you have the right to:

• Ask what personal information we hold about you
• Request a correction to inaccurate information
• Withdraw consent for marketing communications at any time
• Request that we delete your information, subject to legal or business record requirements

To make a request, contact us using the details in Section 11.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly. This is in line with Canada’s Anti-Spam Legislation (CASL).

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

TranceVape Canada
Phone: +1 778-704-2251
Email: trancevapecanada@gmail.com
Mailing Address: 8344 Young Rd #104, Chilliwack, BC V2P 4N9, Canada

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last Updated” date.